Account suspended

Why your account may be suspended

Your account will be suspended for 24 hours if you make and cancel three bookings within 24 hours.

Your account will be suspended until further notice if you receive three 24 hour suspensions in the last 30 days. We operate this policy in order to prevent users booking and cancelling in such a manner as to inconvenience other users who may wish to book sessions on a BackHug device. Your suspension will remain in force from now unless you contact us by emailing with your appeal. After evaluating your appeal we will decide at our sole discretion whether to restore your access to our services.