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Help Center

BackHug at Home

BackHug at Home

Everything you need to get the most out of your BackHug at home subscription - from top tips, to delivery queries, to onboarding help

Top tips for using BackHug

Payment

Is there a cost per BackHug session booked?

What's the delivery costs?

What payment methods are available?

Are your prices including or excluding VAT?

Can I get the device without signing up to the waiting list?

What are the next steps if I would like to subscribe after a 30-day trial?

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Delivery

How long does delivery typically take?

How much notice do I need to provide to remove BackHug?

Which areas do you currently deliver?

Do you deliver outside of working hours or on the weekend?

How will BackHug be delivered?

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Returns/Changes to Order

How do I contact you to cancel or change an order?

Do I have to repackage it?

BackHug Device

How much space will BackHug take up in my home?

How often do you recommend using BackHug?

Is BackHug bluetooth-enabled?

Why does BackHug need a Wifi connection?

What is included in the BackHug offering?

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Subscription Terms

Does BackHug come with a warranty?

Can I injure myself on BackHug?

What is the minimum duration of a subscription?

Installation/Maintenance

What is the best location in the home for BackHug?

How would you recommend keeping BackHug clean?

How long does it typically take to install my BackHug?

Testimonials/Feedback

Do you have any user testimonials?

How do I submit feedback on BackHug?

Onboarding

Before your BackHug arrives

After your BackHug has arrived