Onboarding
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      1. Help Center
      2. BackHug at Home (UK only)
      3. Onboarding

      Before your BackHug arrives

      1. Download the App

      Download-BackHug-on-_App-store

      Download-BackHug-on-_Google-play

       

      2. Create an account

      1. Open the App and click “Sign Up".
        Sign-Up-2
      2. You can sign up using one of three options: Email, Google, Facebook or Apple.
        - The email and Facebook* option will require you to verify your account (see next point.)

        * Facebook will require the verification only if your Facebook account was created using a mobile number rather than email.

        Choose the option you prefer and follow the instructions on your screen.
        Sign-up-with-Google-Facebook-Apple

      3. Verification: Go to your inbox, find our email and click “confirm registration”.
        Backhug Registration Email

      4. Congratulations! Your account is activated. You can open the BackHug app and log in.
        Email Validated graphic

      3. Find a space for BackHug

      BackHug is 110 cm x 53 cm, similar in size to a coffee table. Make sure your space is near a plug socket and has WiFi signal.

      447A0225_MOD_BackHug V3_light grey_dimensions_sizes_WiFi symbol

       

      4. Read your User Manual

      Click and open User Manual

       

      5. Watch 'How to Unbox your BackHug' video

      or follow our easy step-by-step unboxing and set up guide.

       

      6. Watch 'How to use BackHug' video

       

      7. Make the most out of it!

      Read our top tips on how to use BackHug

       

      Switch to: After your BackHug has arrived