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BackHug at Home (UK only)
Questions about BackHug therapy and how it feels
What's it like?
What's special about BackHug therapy?
How to use BackHug
How to get the best out of it?
Can I use BackHug if ...?
BackHug at Home (UK only)
Payment
Delivery
Returns/Changes to Order
BackHug Device
Subscription Terms
Installation/Maintenance
Testimonials/Feedback
Onboarding
BackHug for Employers
BackHug user App
General
Use at Home
Shared location
System
Health, safety and legal
Questions about the use of BackHug
BackHug's Dimensions and Shipping
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Help Center
BackHug at Home (UK only)
Questions about BackHug therapy and how it feels
What's it like?
What's special about BackHug therapy?
How to use BackHug
How to get the best out of it?
Can I use BackHug if ...?
BackHug at Home (UK only)
Payment
Delivery
Returns/Changes to Order
BackHug Device
Subscription Terms
Installation/Maintenance
Testimonials/Feedback
Onboarding
BackHug for Employers
BackHug user App
General
Use at Home
Shared location
System
Health, safety and legal
Questions about the use of BackHug
BackHug's Dimensions and Shipping
BackHug at Home (UK only)
Everything you need to get the most out of your BackHug at home subscription - from top tips, to delivery queries, to onboarding help
Top tips for using BackHug
Payment
What payment methods are available?
Is there a cost per BackHug session booked?
Are your prices including or excluding VAT?
Can I get the device without signing up to the waiting list?
What are the next steps if I would like to subscribe after a 30-day trial?
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Delivery
Which areas do you currently deliver to?
How long does delivery typically take?
How much notice do I need to provide to remove BackHug?
Do you deliver outside of working hours or on the weekend?
How will BackHug be delivered?
How will BackHug be delivered?
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Returns/Changes to Order
Do I have to repackage it?
How do I contact you to cancel or change an order?
BackHug Device
How much space will BackHug take up in my home?
How often do you recommend using BackHug?
Is BackHug bluetooth-enabled?
Why does BackHug need a Wifi connection?
What is included in the BackHug offering?
How to install BackHug?
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Subscription Terms
Does BackHug come with a warranty?
Is BackHug safe to use?
What is the minimum duration of a subscription?
Installation/Maintenance
How long does it typically take to install my BackHug?
What is the best location in the home for BackHug?
How would you recommend keeping BackHug clean?
Testimonials/Feedback
How do I submit feedback on BackHug?
Do you have any user testimonials?
Onboarding
Before your BackHug arrives
After your BackHug has arrived
Can multiple people in my household use the BackHug?